Does Total Server Solutions offer telephone support?

TSS does not currently offer telephone support. However, we do respond to all tickets withing 10 minutes of them being submitted. We also monitor our helpdesk 24 hours a day, seven days a week.

All of our staff members work remotely from their homes in different geographic locations around the United States, so having centralized phone support is not feasible for us. Also, we feel that it is important all of our staff are on the same page. That's why we keep a log of all chat and helpdesk communication for later reference. That way if the person who helped you originally isn't available, other staff members will have the information they need to assist. This results in faster and more accurate support.

  • Email, SSL
  • 9 Users Found This Useful
Was this answer helpful?

Related Articles

What if I need more hard drive space or bandwidth? - delete

Submitted by user: I need more HD space.. There are a few other companies out there that are...

What language can I program in? Where can I download scripts?

For the most part PHP is the most common scripting on the web. Many other scripts and programs in...

Help - my site's been infected by a Virus

The viruses that attach themselves to web pages are unfortunately common, and though they are...

Fix for FrontPage hit counter on subdomain

Problem: You're using MS Front Page with web bots. The hitcounter works fine on your main domain,...

Can you tranfser files from my old host to you?

If your current web hosting provider has cPanel all you would need to do is create a BACKUP of...