Articles

 How do I update my Credit Card in the billing program?

To update your credit card details, please: 1. Log into your client...

 How do I view my invoice?

To view your invoice please log into the billing system with your email address and password at...

 How do I upgrade/downgrade my hosting package?

First determine which package you would like to upgrade to. One of the best pages for comparing...

 How can I cancel web hosting service?

As much as we hate to see a customer canceling their hosting account with Hands-on, the...

 Why do you want my mother's maiden name?

We ask for things like Mother's maiden name as it's a security question that we request for...

 How can I transfer my domain name to Total Server Solutions?

Why should I move my domain registration, and how should I go about it? The main reasons to move...

  Can I pay my bill / invoice by check?

Payments by check will be accepted for clients who wish to prepay for annual hosting. To arrange...

 Website was suspended - how long does it take to reactivate?

If your website has been suspended due to non payment of an invoice, once your invoice has been...

 Why is my website suspended?

Website suspensions occur generally for one of two reasons; 1. Invoice was unpaid In the case...

 Is the billing system secure at Total Server Solutions?

From time to time we get questions from our users asking if the billing system here at Total...

 How do I whitelist all TSS emails with Yahoo mail?

It has come to our attention that sometimes Yahoo! picks up emails from TSS as spam or sometimes...

 How do I cancel my domain?

Domains, like hosting accounts, will automatically renew each term, unless you specify otherwise....

 Canceling a PayPal Subscription

In the event that you need to cancel a PayPal subscription from us you can do this via your...

 Can I have multiple billing contacts?

Can I have multiple billing contacts?  Absolutely!  Here's how you'd set that up: 1)...

 Who do you recommend for a Merchant Account / Credit Card Processor?

Total Server Solutions has used a number of credit card processing companies and merchant...

 How do I respond to an existing ticket?

If you already have a ticket open on an issue, we ask that you please respond to the existing...

 How do I enter a ticket?

1) Log into your client area: https://portal.my-tss.com/clientarea.php :2) At the top, click...

 How do I change my billing contact information?

To update your billing contact information:1. Log into your client...

 How can I manage dns my dns records if I don't host with you?

If your domain is registered with us, but your site is hosted elsewhere, you may modify your...

 How to modify or remove secondary billing contacts

Please take the following steps to modify or remove secondary billing contacts: 1) Log into your...

 How do I adjust nameservers on my domain?

If your domain is registered with us, you may modify the nameservers as desired.  Here's...