How do I enter a ticket?

1) Log into your client area: https://portal.my-tss.com/clientarea.php :


2) At the top, click on the option "Open Ticket":



3) Select the appropriate department.  (When in doubt, Technical Support is a good choice):



4) Finally, just fill out the information, then click to submit the ticket:




*Please note:
If you have multiple unrelated problems, we recommend entering a separate ticket for each issue.
Entering more than one ticket for the SAME problem does NOT help expedite a resolution. 
Please click here for instructions on responding to an existing ticket
Tickets are answered in the order they are received. 
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