My client is blocked in the firewall. Help!

If you have a dedicated server or a vps, you may remove your clients from your firewall as needed from within WHM.  Here's how:

1) Log into whm
2) Scroll all the way to the bottom on the left column
3) Click on "ConfigServer Security&Firewall" (under the plugins section)

4) Click on "Firewall Deny IPs"

5) Press the "control" + "f" buttons on your keyboard at the same time, and it will open a find/search window

6) Paste the ip address in the find window, and it should find it for you
***(if needed, the client can get their ip from http://whatismyip.com)
7) When you find the correct ip, simply highlight and delete it from your list
8) From there, scroll down and click to save the changes
9) You will be prompted to restart the firewall -- go ahead and click to restart, and then you should be set.



reviewed:  10/27/2016

  • Email, SSL
  • 7 Users Found This Useful
Was this answer helpful?

Related Articles

How do I find my root password?

1) Log into your billing account: https://portal.my-tss.com/clientarea.php 2) Click on the...

How to generate a CSR in WHM

You would like to purchase or transfer an SSL certificate but need a CSR to do so. Here's how to...

Changing ip addresses

To move an account from one ip to another in WHM:1) Log into WHM using root login details....

-DELETE How to downgrade MySQL from Version 5 to Version 4

If you've upgraded your MySQL Software to the newest version but for whatever reason need to...

How to disable Recursive DNS Lookups

A very common PCI Issue is related to the DNS servers.  In order to be PCI Compliant you must...