How do I whitelist all TSS emails with Yahoo mail?

It has come to our attention that sometimes Yahoo! picks up emails from TSS as spam or sometimes does not deliver. This can be caused by a number of things....the wording of announcement emails, password reminder emails and invoice information can sometimes be accidentally flagged and cause emails to not go through. It is always recommended to check your spam folder if you are missing emails.

Below are the steps to whitelist ALL emails coming from Hands-On, moving them to your inbox automatically. 


1. Log into your Yahoo! Mail account.

2. On the top right, click the "Options" drop down box and then Mail Options.

3. Click Filters on the right menu.

4. Click Create or Edit Filters.

5. Click Add, then fill out a filter name "TotalServerSolutions"

6. In the "From Header: contains" area, put "" without quotes.

7. Under "Then...", select from the drop down box "Move the message to: Inbox"

8. Click Add Filter.


You are done!

  • Email, SSL
  • 21 Users Found This Useful
Was this answer helpful?

Related Articles

How do I update my Credit Card in the billing program?

To update your credit card details, please: 1. Log into your client...

How do I view my invoice?

To view your invoice please log into the billing system with your email address and password at...

How do I upgrade/downgrade my hosting package?

First determine which package you would like to upgrade to. One of the best pages for comparing...

How can I cancel web hosting service?

As much as we hate to see a customer canceling their hosting account with Hands-on, the...

Why do you want my mother's maiden name?

We ask for things like Mother's maiden name as it's a security question that we request for...