As much as we hate to see a customer canceling their hosting account with Hands-on, the cancellation process is very simple.
1) Log into Billing at https://portal.my-tss.com/clientarea.php :
4) Click on the "Management Actions" tab at the top, then click on the "Request Cancellation" dropdown option:
5) Briefly describe your reason for cancellation, select whether you want the plan terminated immediately or at the end of the billing period, then submit the request:
Our support team will then review the request and processes it accordingly.
As per our Policy at https://www.totalserversolutions.com/terms-of-service.php cancellation requests must be submitted prior to the end of the billing period. Cancellation requests submitted after the beginning of the next billing period will incur the charge of the full billing period and will then be canceled at the end of it.
Cancellation requests submitted through support ticket - you MUST submit a cancellation request.