How to report an Email Problem

IMPORTANT NOTE: If you are unable to receive mail from your account, provide an off-network e-mail address that we can reply to -- if the problem is not related to a server-side issue, and the only e-mail address you provide is on the affected domain, you won't be able to receive our response to your problem report.

At the very least, we'll need the following information:

  1. Your domain name
  2. Username(s) for the affected E-mail account(s)
  3. Password(s) for the affected E-mail account(s)
  4. A copy of the exact error message you're receiving
  5. A complete description of the problem and when it occurs (e.g., sending, receiving, or both?)

Reviewed : 11/7/2016
  • Email, SSL
  • 1 Users Found This Useful
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