IMPORTANT NOTE: If you are unable to receive mail from your account, provide an off-network e-mail address that we can reply to -- if the problem is not related to a server-side issue, and the only e-mail address you provide is on the affected domain, you won't be able to receive our response to your problem report.
At the very least, we'll need the following information:
- Your domain name
- Username(s) for the affected E-mail account(s)
- Password(s) for the affected E-mail account(s)
- A copy of the exact error message you're receiving
- A complete description of the problem and when it occurs (e.g., sending, receiving, or both?)
Reviewed : 11/7/2016